A user may return any product during the time of delivery or within 7 days if:

a) The product does not meet the user’s expectations.

b) Found damaged during delivery.

c) Have doubt about the product quality and quantity.

d) Received in an unhealthy/unexpected condition.

e) Is not satisfied with the packaging.

f) Finds the product unusable.

For perishable products such as milk, fruits, and fresh vegetables, we have a one (1) day return policy.

We are continuously monitoring accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this.

1.2 A user may return any unopened or defective item within 7 days of receiving the item. However, the following products may not be eligible for return or replacement:

a) Face Masks, Disposable Gloves, Alcohol Pads, and COVID Testing Kits opened or unopened.

b) Damages due to misuse of the product.

c) Incidental damage due to malfunctioning product.

d) Any consumable item which has been used/installed.

e) Products with tampered or missing serial/UPC numbers.

f) Any damage/defect which is not covered under the manufacturer's warranty.

g) Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

2. Refund Policy

2.1 ebagan tries its best to serve the users. But if under any circumstances we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/text/email. If the service that ebagan fails to complete requires any refund, it must be done within a maximum of 10 days after our acknowledgment.

2.2 Refund requests will be processed under the following situations:

• Unable to serve with any product.

• Customer returns any product from a paid order.

• Customer cancels a paid order before it has been dispatched.

For all the above scenarios, the refund amount will be sent to the ebagan Balance of the customer, and the balance can only be used to purchase at ebagan. Upon the customer's request, ebagan will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via electronic methods. For the orders that are paid via cash, a refund is only to be given through ebagan Credits.

2.3 Refund Deadline - If the refund deadline is exceeded, we cannot process any refund from our end to the customer's original payment source. The balance can only be used to purchase at ebagan.

• Card Refund: If the customer informs us within 7 days after making the payment, we can process the refund.

• Mobile Payment Refund: If the customer informs us within 7 days after making the payment, we can process the refund.