At ebagan.com, we are committed to providing exceptional customer service to ensure a smooth and satisfying shopping experience. This Support Policy outlines how we assist our customers and handle inquiries, complaints, and feedback.

1. Customer Support Channels

We offer multiple channels for you to reach out to us:

• Email: You can send your inquiries or feedback to support@ebagan.com.
• Phone: Call our customer support team at [Insert Phone Number] from 9:00 AM to 9:00 PM, seven days a week.
• Live Chat: Access live chat support through our website or mobile app during operational hours.
• Social Media: Reach out to us via our official social media handles on Facebook, Twitter, and Instagram.

2. Response Time

• Email Inquiries: We aim to respond to all email inquiries within 24 hours.
• Phone Calls: Immediate assistance during operational hours.
• Live Chat: Real-time support during operational hours.
• Social Media Messages: Responses within 12 hours.

3. Order Inquiries

For questions related to orders, including tracking, modifications, or cancellations:

• Provide your order number and registered email or phone number for quick assistance.
• Order cancellations or modifications can be made before the order is dispatched.

4. Returns and Refunds

• Refer to our Return Policy for detailed information on how to return products.
• For refund inquiries, contact our support team with your order details.

5. Technical Support

If you encounter any technical issues while using our website or mobile app:

• Clear your browser cache or update the app to the latest version.
• If the problem persists, contact us with a detailed description and screenshots if possible.

6. Complaints and Feedback

We value your feedback and strive to improve our services:

• Submit any complaints or suggestions via email or the feedback form on our website.
• All complaints will be acknowledged within 24 hours and resolved as soon as possible.

7. Privacy and Security

• Your personal information is handled in accordance with our Privacy Policy.
• We ensure that all transactions are secure and encrypted.

8. Service Availability

• Customer support is available from 9:00 AM to 9:00 PM, seven days a week.
• Support may be limited during national holidays or unforeseen circumstances.

9. Customer Responsibilities

• Provide accurate and complete information when contacting support.
• Use courteous language and refrain from abusive behavior.

10. Limitations of Support

• We may not be able to assist with issues outside the scope of our services.
• Technical support is limited to our website and official mobile applications.

11. Escalation Procedure

If you are not satisfied with the initial resolution:

• Request to have your issue escalated to a supervisor.
• Further escalation can be made by emailing management@ebagan.com.

12. Updates to Support Policy

• We reserve the right to modify this Support Policy at any time.
• Changes will be posted on our website with the updated effective date.